Refund Policy
Outline: refund conditions before and after software access is issued. The final policy is confirmed in writing before payment.
Before access is delivered
If you have paid and we have not yet delivered software access, you can ask to cancel. Because the deliverable is digital access that can be released immediately, the window for a cancellation is confirmed in writing before payment.
After access is delivered
Once access has been delivered, the software payment is generally non-refundable, because digital access cannot be returned. Where a specific problem is attributable to us, we will review it case by case and set out the outcome in writing.
What is not covered
- Fuel consumed, which is billed separately for usage and is not part of the $500 software payment.
- Hardware, hosting and connectivity, which are quoted and warranted separately.
- Results, winnings or platform decisions, which we do not control and do not promise.
To request a review, contact us with your reference number and the details of the issue. We reply in writing with a decision and the reasons for it.
This page is a draft outline. The final refund terms and any statutory rights that apply to you are confirmed in writing before payment.