Support Policy
Outline: support channels, support hours, expected first response time, supported languages and escalation. Support hours are confirmed by the provider before this page goes live.
Channels and scope
Support is provided through our Telegram and messaging channels for the software you purchased and the setup confirmed in writing. Support covers installation guidance, operating questions and problem triage.
Response times
We aim to respond to messages during our working hours and to prioritise issues that stop you from using the software. We do not promise a fixed response or resolution time unless it is written into your agreement.
What is not covered
- Third-party platform rules, account restrictions or enforcement decisions.
- Hardware faults of equipment we did not supply.
- Custom development, additional devices or new platforms beyond the confirmed scope.
Changes in the environment
Poker platforms and operating systems change without notice. We work to keep the software working in supported environments, but we cannot guarantee continued support for every platform or device version forever.
This page is a draft outline. The final support scope, channels and conditions are confirmed in writing before payment.